Question 1

What is VitiPréco?

Accepted Answer

VitiPréco is a business management platform for vineyard estates, agricultural consulting firms, and fruit growers. It covers the full technical cycle: phyto register, AI recommendations, field notes, phyto program, traceability, and more.

Question 2

Who is VitiPréco for?

Accepted Answer

Three profiles are supported today: viticulture consulting firms (flagship offer), independent winegrowers who want to run their estate, and fruit growers (stone and pome fruit producers). Each profile has an interface and subscription catalog tailored to its needs.

Question 3

What modules are available?

Accepted Answer

The core (phyto recommendation, register, estate, parcels) is included in every plan. Optional modules let you go further: AI (audio transcription + PDF extraction), Diagnostic, Traceability, Vineyard Tour, Prepared Products, Soil Analyses, Regulatory Watch, Offline, DSS Décitrait. The full grid is on the Pricing page.

Question 4

How does the free trial work?

Accepted Answer

On sign-up, your tenant is created on a free plan or trial period with no commitment. No credit card required. You can test the entire core, then switch to a paid plan from the Subscription screen.

Question 5

How do I switch between plans?

Accepted Answer

From your space, go to Subscription → Change plan. The switch is immediate; billing is prorated by Stripe on your next due date.

Question 6

How do I cancel my subscription?

Accepted Answer

From Subscription → Manage billing, you access the Stripe portal where you can cancel at any time. Access remains active until the end of the current period, then your tenant becomes read-only. Your data remains accessible for 90 days before final deletion.

Question 7

How do I add other users to my account?

Accepted Answer

From Settings → Members, invite by email. Each user counts in the per_user billing of the plan. You can assign roles (Admin, Editor, Viewer) and revoke access at any time.

Question 8

Is my data secure? (GDPR)

Accepted Answer

VitiPréco is hosted in France on dedicated infrastructure. All communications are encrypted with TLS 1.3. Daily backups are encrypted with AES-256. No data is shared with third parties for advertising purposes.

You remain the sole owner of your data; a full export (JSON + PDF) is available at any time from Settings → Export.

Question 9

Can I claim my estate that has already been entered by a firm?

Accepted Answer

Yes. If your consulting firm has already created your estate, you can claim it during signup by entering your SIRET. A request is sent to the firm, which can either recognize your identity or contest it. In case of dispute, an independent copy of your estate is created automatically — you are never blocked.

Question 10

Can I use VitiPréco offline?

Accepted Answer

Yes, with the Offline module activated. The app is an installable PWA on smartphone and tablet: you can view your parcels, capture field notes, and prepare recommendations without a connection. Sync happens automatically when the network returns.

Question 11

How do I import my existing data?

Accepted Answer

From Settings → Import, you can load a CSV export of your estates, parcels, and recommendations. For large volumes or non-standard formats, our team offers free help with the initial migration.

Question 12

What support do you provide?

Accepted Answer

Email support with a response within 1 business day on every plan. Medium and above plans benefit from priority support (response within 4 business hours) and a personalized onboarding session. Multi-user firms can request on-demand training.

Question 13

Do you have an API?

Accepted Answer

A GraphQL API is available for Enterprise accounts. It allows integration with your business IT (ERP, accounting, third-party DSS). Contact us for access terms and technical documentation.

Frequently asked questions

Discover VitiPréco

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